The Home Depot

Aakash Bhatia· 2 months ago

Wanted few house hold stuff so just went to Hamilton Avenue Home Depot. Its pretty big and one can find all the House hold stuff, Kitchens stuff, Garden stuff, everything you want it under one roof. Staff is also helpful and co operative. I definitely recommend this store as the price are very reasonable and one can find everything you want. Ample parking space as well..

Meliane Hwang· 2 months ago

Edit: supervisor helped me figure it out. If you're buying something from this store, make sure to open it in the parking lot. We drove over an hour to get to this home depot to find an AC unit and a closet organizer. I am disabled and this was the one time I had someone able to help me go get things for moving into an apartment. The closet organizer is missing all of its shelves and they say that the only option is to return in THAT store that I can no longer get to and that they refuse to take any responsibility for selling a product that was missing crucial components. I waited 30+ minutes on hold, got 'transfered' 3 times but they just hung up on me each time. Now I have an item that is unusable and unreturnable. The employees in the store were nice though.

Mocamania221· 2 months ago

FAILED SERVICE & A TERRIBLE CUSTOMER RESOLUTIONS TEAM!! On July 30th I was suppose to receive a 24 in. Top Control Built-In Tall Tub 47 dBA Dishwasher in Fingerprint Resistant Stainless with Dry Boost, 3rd Rack & a field agent from their delivery came first to check out my set up. He stated that I needed a “separate valve” in order to install the dishwasher. I called a friend who is a plumber and paid him $150 dollars to do so. On August 5th Home Depot’s delivery team returned & installed the dishwasher. I was then told by the delivery team that I DID NOT NEED A SEPARATE VALVE for the dishwasher to be installed. So, in essence, I spent $150 dollars for NOTHING because the delivery team LIED to me & forced me to do a renovation on my home. That very same night I ran the first cycle of the new dishwasher. The dishwasher after 20 minutes of a 1 hour cycle completely stopped working and stop receiving commands and beeped incessantly. I called their consumer resolutions team and asked for a replacement. On August 8th another field agent came to my house to “check” on the machine and did not bring a replacement. It was determined that a replacement was indeed necessary & I was assured that the replacement would be delivered on August 11th. On August 11th Home Depot’s delivery team returned with the replacement dishwasher. When the delivery team opened the dishwasher it was revealed that the new replacement was broken upon shipping or packaging in the warehouse. I now had TWO defective dishwashers in my home. The delivery team took away the new replacement since it was useless to install it. I was told by the customer resolutions team that I will get ANOTHER replacement on August 13th. On August 13th I didn’t receive a text, a phone call, or an email about my replacement dishwasher being delivered. I called at 7:32am and asked their customer service resolutions team when the delivery team was coming. A representative told me that they are coming between 9am-1pm. I now have taken 5 days off of work to deal with waiting for delivery teams just to get a working dishwasher in a 2 week period. At 11:05am I had a feeling that something was wrong because Home Depot’s delivery team has yet to arrive. They are usually early from the previous 4 times they have visited my home so I once again called their customer resolutions team. I was then told that there was no request made for another replacement dishwasher to be delivered. This didn’t make any sense. I was told hours prior that the team would be arriving between 9am-1pm, and now I’m being told that no team will be coming to install anything. I kept trying to find anyone who could help me. The customer resolutions team are completely USELESS & INCOMPETENT. I spent the next 4 hours between phone calls and hold times talking to different tiers of Home Depot’s corporate structure until I reached their corporate office. I was on hold incessantly by their incompetent representatives. When I finally would find representatives that would actually help me, I kept being transferred to different departments in the middle of being on hold during 8 minutes & 58 seconds & 9 minutes & 47 seconds respectively, & then I would have to explain to a new representative what was going on all over again & I would be placed on hold once again as the cycle of incompetence continued. Finally I reached Scott who was actually helpful. Scott determined that someone on the customer resolutions team screwed up & CANCELLED my new replacement order when I specifically asked for another replacement because second dishwasher was defective when the delivery team opened the box. This was the most nightmarish experience I ever had with a customer service team in my entire life. Finally I was able to get some help and I was so frustrated that I asked for a FULL REFUND FOR EVERYTHING [PARTS, INSTALLATION] plus a $200 gift card for all the trouble they caused and the MULTIPLE days I had to take off of work. I WILL NEVER BUY ANYTHING FROM HOME DEPOT EVER AGAIN!!!

Piera Bonerba· 5 months ago

I had such a positive experience with the lumber cutting service. Alan, the employee in charge of the cutting station, was incredibly helpful, knowledgeable, and patient throughout the whole process. He, along with the other kind young employees who assisted me, took the time to help me choose the right lumber, think through the planning of the cuts, and carefully execute everything with great attention and kindness. It’s rare to find this level of genuine customer service and patience. They made what could have felt overwhelming feel easy and enjoyable. Excellent service and truly kind people — very grateful for their help!

Alejandro Riera· 2 months ago

We had a great experience with Alan in the Garden Center at Home Depot. He was extremely kind, helpful, and knowledgeable, and took the time to answer all of our questions and make sure we understood what we needed. His customer service really stood out and made our visit easy and enjoyable. It’s employees like Alan who make a big difference. Thank you, Alan, for all your help!

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